Dear Valued Customers,

We extend our sincere gratitude for your continued patronage of our products.

It has recently come to our attention that counterfeit versions of our magnesium hydroxide products, along with fraudulent Certificates of Analysis (collectively referred to herein as "counterfeit products"), are currently in circulation at least in Southeast Asia, Middle East and Africa.

Risks Associated with the Use of Counterfeit Products
Should you use these counterfeit products, you may encounter the following issues:

1. No Product Warranty: Counterfeit products deviate significantly from our genuine products and the specifications outlined in our authentic Certificates of Analysis. Therefore, we regret to inform you that we cannot provide any product warranty or guarantee for these items.
2. Potential for Compromised Product Quality: The use of counterfeit products may adversely affect the quality and performance of your own manufactured products.
3. Risk of Personal Information Misuse: Depending on the acquisition channels for these counterfeit products, there is a risk that your personal information could be illicitly obtained and misused.

Request for Information Regarding Counterfeit Products
Should you discover any counterfeit products or possess any information pertaining to them, we kindly request that you contact our inquiry desk using the details provided below. We are confident that your valuable information will be instrumental in our efforts to eradicate these fraudulent items.

Inquiry Desk Contact Information
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